Privacy policy

PHC Edu Links Co., Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

• Post: Room NTR-03.03, 3rd floor, Newton Residence Building, 38 Truong Quoc Dung Street, Phu Nhuan Ward, Ho Chi Minh City, Vietnam, 700000
• Telephone: +84 28 6264 8729
• Email: info@phcedulinks.com

What information we collect, use, and why

We collect or use the following information for student education and welfare:

• Names and contact details for students/children

• Names and contact details for parents, guardians, carers

• Gender

• Date of birth

• Next of kin and emergency contact information

• Payment details and financial information including transactions

• Photographs

• Account access information

• Exam results and qualifications

• Progress reports

• Information relating to compliments and complaints

We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:

• Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Addresses

• Payment details

• Account login or user information

• Purchase or service history

• Financial transaction information

• Correspondence

We collect or use the following information for information updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Photographs

• Alumni records

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Date of birth

• Copies of passports or other photo ID

• Employment history (eg job application, employment references or secondary employment)

• Education history (eg qualifications)

• Right to work information

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:

• Health information

We collect or use the following information to comply with legal requirements:

• Identification documents

• Any other personal information required to comply with legal obligations

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for student education and welfare are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you

• Parents or carers

• Publicly available sources

• Suppliers and service providers

• Professional consultants

• Third parties:
  • We share personal information with third parties such as educational institutions (schools, colleges, and universities), immigration and visa authorities, accommodation providers, and partner organisations involved in the processing of student applications.

How long we keep information

We retain personal data for as long as necessary to provide our services and to comply with legal, regulatory, and contractual obligations. Typically, student application data is retained for up to 6 years after the completion of services unless a longer retention period is required by law.

Who we share information with

Data processors: Google; EduCRM

This data processor does the following activities for us: They store and host business documents and personal data securely in cloud storage. They store and manage customer and student application data and communication records.

Others we share personal information with

• Parents and carers

• Insurance companies, brokers or other intermediaries

• Health care providers

• Organisations we need to share information with for safeguarding reasons

• Legal bodies or authorities

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media

• Suppliers and service providers

• Professional consultants

• Other relevant third parties:
  • • Educational institutions (schools, colleges and universities), immigration and visa authorities, accommodation providers, and other partner organisations involved in processing student applications.

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Educational institutions, immigration authorities and accommodation providers

Category of recipient: Education providers, government immigration authorities, and student accommodation service providers located

Country the personal information is sent to: United Kingdom, United States, Canada, Australia, New Zealand and other countries where our partner educational institutions are located.

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Cloud service providers, IT infrastructure providers and software service vendors

Category of recipient: Technology and IT service providers (cloud storage, CRM, email and software platforms)

Country the personal information is sent to: United States and other international locations

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

• Information Commissioner’s Office
• Wycliffe House
• Water Lane
• Wilmslow
• Cheshire
• SK9 5AF
• Helpline number: 0303 123 1113
• Website: https://www.ico.org.uk/make-a-complaint

Last updated

30^th May 2026